If the story is real, cscareerthrowaway567 is hardly alone in the agony of watching a painfully human goof metastasize into catastrophe.

In December, a coding error in Snap’s latest iOS update accidentally jammed the network that keeps more than 15 million computer systems synchronized to the clock. A typo from a busy Clinton campaign aide inadvertently opened the door to the Russian hack of John Podesta’s emails. The British Airways power outage that disrupted tens of thousands of flights last week was reportedly caused by a tech support worker accidentally flipping the power off.

The point is, any system in which humans are involved will at some point be disrupted by human error. Organizations distinguish themselves not by stamping out the possibility of error, but by handling the inevitable mistake well.  READ MORE

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